This Website is managed by OUE Skyspace. References to “we,” “our,” “us” and the “Company” shall collectively mean OUE Skyspace and each of their respective subsidiary, parent and affiliated companies.
WHAT INFORMATION DO WE COLLECT?
We use a variety of methods to gather information to help ensure that your shopping experience is as efficient and accommodating as possible. We may obtain personal information about you from various sources, including through your communications with us. We also collect certain information by automated means, using technologies such as cookies and pixel tags.
You may choose to provide personal information to us in a number of ways, such as when you:
- Request information about our products and services
- Visit our website, or retail locations
- Create an online shopping account
- Purchase, return, or exchange a product by phone, mail or online
- Contact our call center or customer service desk
- Participate in a promotion, contest or survey
- Provide us with comments or suggestions
The types of information we may collect, in order to serve you better, include:
- Contact information such as name, mailing address, phone number, and email address
- Personal information such as billing address and credit card information, when provided
- Demographic and preference information such as product purchase history
- Information you provide about other people, such as a gift recipient
- When you set up an online shopping account at our web site, if applicable, we may also request a password to allow you secure access. We may also supplement the information listed above with anonymous Site traffic information that’s collected automatically when you visit our Site, plus with information acquired from our joint marketing partners, from third parties, and from our affiliated companies.
HOW DO WE USE YOUR INFORMATION?
You deserve the fastest, safest and most enjoyable shopping experience possible. To give you just that, we may use information that you provide to us in the following manner:
- To assist you in customer service communications
- To administer “My Account” information, online forms, and other site features
- To enable you to check out and complete your purchases, and to fill and ship your orders
- To send you special announcements or promotional information about new products or services and upcoming events, and to allow our affiliated companies and our other trusted third party partners to do the same
- To send you printed catalogs in the mail
- As necessary, to share your information with trusted third-party companies that provide support services to us or with which we partner to provide services, including special programs, offers and discounts
- To help improve our Site
- Where we consider it necessary to protect your legal rights, our legal rights, or the legal rights of third parties, or where required by law
- More details of the ways in which we may use your information are set out below
If you want to return or exchange purchased merchandise, we may ask you for personal identification information such as the credit card used for the purchase or a picture ID to help prevent fraud.
If you provide us with your phone number, you may receive telephone contact from us for customer service communications, such as to ask you about your order, if you have placed one. If you call our customer service number, we may ask you for personal identification information, depending on the nature of your request, to better assist you with your requests and questions. We may retain this information to help meet your future needs. We may occasionally use your phone number to contact you with updates, sales notifications, or other promotional information about our products and services or those of our affiliated companies or trusted third party partners in which you may be interested. We may also make your personal information available to our affiliated companies and our other trusted third party partners to enable them to contact you directly with their promotional information, such as information about their products and services, sales and other promotions.
CONTESTS, PROMOTIONS, OR SURVEYS
If you participate in a contest, promotion, sweepstakes offering, or survey (whether online, over the phone, by mail, or at one of our outlet stores), we may use your personal information to manage your entry in such promotion, to notify you if you are a winner, or to fulfill promotional obligations. At the time of your entry or registration for a specific promotion, survey, contest, or sweepstakes, we will provide you with the rules governing such promotion, survey, contest, or sweepstakes.
AUTHORIZED THIRD PARTIES
CATALOGS AND MAILINGS
We may use your name and postal address to occasionally send you our printed catalogs, magalogs, valpaks or other syndicated mailings, as well as materials regarding offerings of our affiliated companies and our other trusted third party partners. We may also make your name, postal address and transactional information available to our affiliated companies and our other trusted third party partners so that you may receive mailings directly from them about products and services that may be of interest to you.
We may offer, now or in the future, financial products to preferred customers (such as gift cards). As a result, we may share your personal information with certain authorized third parties to provide you with tailored information about their special offers and services relating to such financial products.
In certain instances, we may disclose your personal information when we have reason to believe that it is necessary to identify or contact you in relation to, or bring legal action to protect, your legal rights, the legal rights of us and/or of our affiliated companies, or the legal rights of others. We may also disclose your personal information when we believe (1) it is required to do so by law or legal process, (2) to law enforcement authorities or other government officials, or (3) when we believe disclosure is necessary or appropriate to prevent physical harm or financial loss, or in connection with an investigation of suspected or actual fraudulent or illegal activity.
If you provide us with your phone number, you may receive telephone contact from us for customer service communications, such as to ask you about your order. If you call our customer service number, we may ask you for personal identifying information, depending on the nature of your request, to better assist you with your requests and questions. We may retain this information to help meet your future needs.
CONTESTS, PROMOTIONS OR SURVEYS
If you participate in a contest, promotion, sweepstakes offering or survey (whether via on-line, over the phone or at one of our outlet stores), we may use your personal information to manage your entry in such promotion, to notify you if you are a winner, or to fulfill promotional obligations. At the time of your entry or registration for a specific promotion, survey, contest, or sweepstakes, we will provide you with the rules governing such promotion, contest or survey.
AUTHORIZED THIRD PARTIES
To provide you with an optimal shopping experience, we partner with certain third parties to manage our customer information, to fulfill promotions, or to communicate with our customers. In such cases, we may disclose your personal information to such outside companies. We do not authorize any of these service providers to make any use of your information other than for our benefit.
SALE OF BUSINESS
INFORMATION WE COLLECT BY AUTOMATED MEANS AND HOW WE USE IT
To improve our websites and to make your online experience more enjoyable, when you visit our websites we collect certain information by automated means, using cookies, pixel tags, and other technologies.
COOKIES, WEB SERVER LOGS AND PIXEL TAGS
In conjunction with obtaining information through cookies, our web servers may log details such as your operating system type, browser type, domain, and other system settings, as well as the language your system uses and the country and time zone in which your device is located. The web server logs also may record information such as the address of the web page that linked you to our site and the IP address of the device you use to connect to the Internet. To control which web servers collect this information, we may place ‘pixel tags’ (also called ‘web beacons’ or ‘clear gifs’), which are tiny graphic images on our websites, to help us gather knowledge about how you use our websites.
THIRD PARTY WEB ANALYTICS SERVICES
We may use third party web analytics services on our web sites, such as Google Analytics. The service providers that administer these services use technologies such as cookies, web server logs and web beacons to help us analyze how visitors use the site. The information collected through these means (including IP address) is disclosed to these service providers, who use the information to evaluate use of the website. To disable the Google Analytics cookie and any other third party web analytics service provider cookies, some browsers indicate when a cookie is being sent and allow you to decline cookies on a case-by-case basis.
OTHER TRUSTED THIRD PARTIES
We may, from time to time, partner with third parties to provide you with special offers. If you elect to take advantage of such an offer, you will be eligible to transact with such third party partner only if you provide them your personal information directly. We may make your name, postal address and transactional information available to certain trusted third party partners so that you may receive mailings directly from them about products and services that may be of interest to you. Also, some of our Facebook apps may share information collected through those apps with your Facebook friends or other Facebook users.
OPTING OUT: HOW CAN YOU CONTROL THE USE OF YOUR INFORMATION?
We want you to be in control of your information, and we want to communicate with you only if you want to hear from us.
You can contact us at any time to review, change or delete certain personal information. Simply contact our customer service specialists at email@example.com.
If you do not want to receive our electronic newsletter or promotional e-mails, you may unsubscribe at any time by clicking on “unsubscribe” at the bottom of any of our promotional e-mails.
If you do not wish to receive our printed catalog, please contact our customer service specialists at firstname.lastname@example.org. When you give us your name and address as it appears on the mailing label, we will remove your contact information from our mailing list. Please allow several weeks for the catalogs to stop, as catalog delivery is scheduled well in advance.
If you do not wish to receive telephone calls from us regarding our sales notifications or promotions, please contact our customer service specialists at email@example.com. Please note that we may continue to contact you by telephone for customer service communications (such as in relation to orders that you have previously placed with us).
SHARING INFORMATION WITH THIRD PARTIES
HOW DO WE SAFEGUARD YOUR INFORMATION?
Protecting the safety of your personal information is important to us. Where we maintain an online store, we use a variety of technical, administrative and physical safeguards so that you can enjoy your shopping experience without having to worry about the loss of, misuse of, or unauthorized access to your information.
Where our Site permits you to enter credit card or other billing information, we use industry-standard encryption technologies to encrypt that information while it is being transmitted to our Site. In addition, we make commercially acceptable efforts to stay up to date with best practices regarding the protection of information in connection with transactions occurring over the internet.
Some versions of popular web browsers and some firewalls do not permit communication through secure servers like the ones we use to process orders. If your web browser cannot support this level of security, you will not be able to order products through our Site or those of our affiliated companies. If so, contact our customer service specialists at firstname.lastname@example.org. We follow industry practices to protect your personal information from unauthorized access, but no data transmission over Internet can be guaranteed to be 100% secure. We cannot ensure or warrant the security of any information you transmit to us over the Internet. Also, please note that e-mail is not encrypted and is not considered a secure means of transmitting credit card numbers.
WHAT TECHNOLOGIES DO WE USE TO ENHANCE YOUR SHOPPING EXPERIENCE?
We may at times work with a third-party company to help us gather knowledge about how you use this Site through the use of image tags, so that we may constantly improve your online experience. In such cases, the third-party company’s only role is to help us conduct our business and deliver the most relevant products and services. They are not permitted to use your personal identification information for their own purposes.
THIRD PARTY LINKS
This Site and the web sites of our family of companies are not directed towards children; we do not knowingly collect any personal information from children under 13 years of age.
CALIFORNIA PRIVACY RIGHTS
In certain circumstances, California law entitles California residents to request us to provide, free of charge and no more than once per calendar year, a list of the categories of the resident’s personal information disclosed by us to third parties for such third parties’ direct marketing purposes during the immediately preceding calendar year, together with the names and addresses of all such third parties and a description of such third parties’ businesses, if not already reasonably apparent from the third parties’ names. If you are a California resident and would like to receive such information, please contact us at email@example.com.
CHANGES TO THE PRIVACY STATEMENT
US-EU SAFE HARBOR FRAMEWORK AND THE US-SWISS SAFE HARBOR FRAMEWORK
The Company has further committed to refer unresolved privacy complaints under the US-EU and US-Swiss Safe Harbor Principles to an independent dispute resolution mechanism, the BBB EU SAFE HARBOR, operated by the Council of Better Business Bureaus. If you do not receive timely acknowledgment of your complaint, or if your complaint is not satisfactorily addressed by the Company, please visit the BBB EU SAFE HARBOR web site at www.bbb.org/us/safe-harbor-complaints for more information and to file a complaint.
HOW TO CONTACT US
Our customers come first. If you have any concerns or questions, you can contact us by: Sending us an E-mail at firstname.lastname@example.org.
CONFLICT IN TERMS